Items are generally dispatched within 24 hours of payment being received. Once items are dispatched, regular Australia Post delivery times apply.
Please allow for a delivery time, depending on your location, of up to 1- 10 working days from the date your item is dispatched. Dispatch (nor delivery) does not occur on weekends or public holidays.
We use Australia Post as our preferred courier and other third party carriers for larger, heavier items.
Once your order has been dispatched, you will be issued a consignment number which you can use to track your parcel. Please allow 12 hours for tracking to begin.
The tracking number can be viewed from within your dashboard page or via confirmation emails.
Where possible, a signature is gained upon delivery. However, If you are not home at time of delivery, the courier has authority to leave the order in a safe place.
Unfortunately due to very high freight charges, we do not post to anywhere that is remote or off the mainland of Australia (Islands). Including; WA Remote, Northern Territory and PO Boxes.
Change of Address
Any changes of address after checkout should be informed to us before we dispatch your order. If we are notified after dispatch we will do our best to change the address with the courier however this cannot be guaranteed, due to their highly automated system.
Unfortunately we are unable to allow pick-ups from our premises, as we are not currently set up as a shopfront.
At present we are only able to ship within Australia, sorry for any inconvenience this may have caused.
Delays in Shipping
Shortages in inventory, incomplete address info, weather complications, holidays and other factors can adversely affect delivery. For this reason, we aren’t always able to guarantee delivery dates.
Delivery Costs & Timeframes
Below are the standard delivery times and costs by location;
|SYD Metro||10||1-2 Working Days|
|NSW Other||12||2-4 Working Days|
|MEL Metro||12||2-3 Working days|
|VIC Other||18||3-4 Working Days|
|BRI Metro||12||2-3 Working days|
|QLD Other||18||3-6 Working days|
|ADE Metro||12||2-3 Working days|
|SA Other||18||3-6 Working days|
|PER Metro||12||3-5 Working Days|
|WA Other||18||5-8 Working Days|
|TAS||TAS||12||3-5 Working Days|
|NT||NT||18||5-8 Working Days|