Dispatch

Items are generally dispatched within 24 hours of payment being received. Once items are dispatched, regular Australia Post delivery times apply.

Please allow for a delivery time, depending on your location,  of up to 1- 10 working days from the date your item is dispatched. Dispatch (nor delivery) does not occur on weekends or public holidays.

Delivery Carriers

We use Australia Post as our preferred courier and other third party carriers for larger, heavier items.

Tracking

Once your order has been dispatched, you will be issued a consignment number which you can use to track your parcel. Please allow 12 hours for tracking to begin.

The tracking number can be viewed from within your dashboard page or via confirmation emails.

Where possible, a signature is gained upon delivery. However, If you are not home at time of delivery, the courier has authority to leave the order in a safe place.

Remote Delivery

Unfortunately due to very high freight charges, we do not post to anywhere that is remote or off the mainland of Australia (Islands). Including; WA Remote, Northern Territory and PO Boxes.

Change of Address

Any changes of address after checkout should be informed to us before we dispatch your order. If we are notified after dispatch we will do our best to change the address with the courier however this cannot be guaranteed, due to their highly automated system.

Pick Up

Unfortunately we are unable to allow pick-ups from our premises, as we are not currently set up as a shopfront.

International Shipping

At present we are only able to ship within Australia, sorry for any inconvenience this may have caused.

Delays in Shipping

Shortages in inventory, incomplete address info, weather complications, holidays and other factors can adversely affect delivery. For this reason, we aren’t always able to guarantee delivery dates.

Delivery Costs & Timeframes

Below are the standard delivery times and costs by location;

Location Cost Delivery Timeframe
NSW
SYD Metro 10 1-2 Working Days
NSW Other 12 2-4 Working Days
VIC
MEL Metro 12 2-3 Working days
VIC Other 18 3-4 Working Days
QLD
BRI Metro 12 2-3 Working days
QLD Other 18 3-6 Working days
SA
ADE Metro 12 2-3 Working days
SA Other 18 3-6 Working days
WA
PER Metro 12 3-5 Working Days
WA Other 18 5-8 Working Days
TAS TAS 12 3-5 Working Days
NT NT 18 5-8 Working Days